Have Questions? We’ve Got Answers.
Every piece in The Kingsley Rae Collection is handcrafted with intention, not mass-produced in a factory. Our goods are designed to last, using traditional weaving techniques passed down through generations. You’re not just buying a product—you’re investing in culture, legacy, and real craftsmanship.
Yes, we do have a limited number of ready-to-ship items available in-house. These are perfect if you’re looking for something beautiful and meaningful without the wait. You’ll find them clearly labeled in our shop.
Custom pieces take time and care. If you’re ordering a made-to-order design, please allow 3 to 5 weeks for production, not including shipping time. These items are crafted by hand and made just for you. We’ll keep you updated throughout the process and notify you immediately if there are any delays.
Absolutely. Once your order is confirmed, we’ll keep you in the loop. You’ll receive updates as your item is crafted, packed, and shipped. If anything shifts in the timeline, we’ll reach out directly so you’re never left wondering.
Yes, we welcome special requests. If you’re looking for a custom color, shape, or pattern not listed on our site, please email us with your idea. Custom designs are priced differently depending on size, material, and complexity—but we’re happy to collaborate and bring your vision to life.
Our baskets and beds are made from natural, durable materials like elephant grass, raffia, and sisal. We often use natural or low-impact dyes to maintain vibrancy while honoring sustainability.
- Wipe gently with a dry or lightly damp cloth
- Avoid prolonged direct sunlight to prevent fading
To reshape, lightly moisten and mold with your hands
Each item includes care tips to help you protect your investment.
We partner with artisan communities across the globe, primarily in regions where weaving is a cultural tradition and a source of livelihood. Every purchase directly supports skilled makers and their families.
Currently, we ship within the United States. We’re working toward international shipping in the near future. If you’re outside the U.S., feel free to contact us, and we’ll do our best to accommodate you.
We accept returns within 14 days of delivery for unused and undamaged items. Due to the handmade nature of our products, slight variations are normal and part of their uniqueness. If you have an issue with your order, contact us and we’ll work to make it right.
Send us a message through our Contact Form or email us directly. We typically respond within 48 hours, Monday through Friday.